Privacy Policy

In short

Information We Collect

• Device-bound account identity, such as an app-generated user ID, a device identifier, encrypted device authentication metadata, and account status. We do not collect your email address, phone number, or name (other than an optional first name you may provide, below)
• Optional onboarding details you choose to provide, such as an optional first name and self-reported preferences (for example your communication style, context, and preferred output format and frequency)
• Voice inputs, uploaded audio files, transcripts, typed text, generated text outputs, and generated speech audio used in product workflows
• Session and message metadata such as creation time, input type, selected model, and processing status
• Limited product-analytics events and properties, such as app version, platform, a coarse country inferred from your request, an experiment variant, and feature usage. Your IP address is not collected for analytics
• Technical usage events, device or request metadata, logs, and rate-limit signals used for reliability, security, debugging, and abuse prevention
• Subscription and entitlement information required to validate paid access, such as App Store or Google Play purchase status and subscription identifiers received from subscription infrastructure

How We Use Information

• Operate voice-to-structured-text, rewriting, and text-to-speech product features
• Maintain account security and service integrity
• Support subscriptions, App Store and Google Play billing validation, and customer support
• Understand feature usage through limited analytics to improve performance and product quality
• Comply with legal obligations and enforce our Terms of Use

Voice, Text, and AI Processing

Claireti uses third-party AI and infrastructure providers to transcribe audio, transform text, generate structured outputs, and create speech audio when those features are used.

Before any text, audio, transcript, or generated content is sent to third-party AI service providers, Claireti shows an in-app AI processing consent prompt. AI-powered processing only begins after you give explicit permission. If you do not give permission, your input will not be sent to third-party AI service providers and AI-powered features will not be available.

Data that may be sent for AI processing includes the text you type, voice inputs or uploaded audio files, transcripts created from audio, generated text outputs, generated speech audio, processing options, processing status, and related request metadata.

This data may be processed by our secure backend and by third-party service providers including OpenAI for transcription and text-to-speech, and Google for AI processing and text-to-speech where configured. Media files are stored with Cloudflare R2.

These providers process personal data only as needed to provide the requested feature, maintain reliability, prevent abuse, support the service, and meet their service-related obligations. We require our third-party service providers to protect personal data with the same or equivalent level of protection described in this Privacy Policy.

AI-generated outputs may be inaccurate or incomplete. You are responsible for reviewing outputs before relying on them.

Third-Party Processors

We use service providers for hosting, storage, subscription management, AI processing, transcription, text-to-speech, analytics, security, and support. These may include Cloudflare R2 for secure media storage, OpenAI for transcription and text-to-speech, Google for AI processing and text-to-speech, and Adapty for subscription and entitlement management together with the Apple App Store or Google Play for subscription status.

We also use Mixpanel for limited product analytics, processed on EU-based infrastructure and excluding your IP address; Firebase App Check to verify that requests come from a genuine app instance and prevent abuse; and a managed queue and storage service to schedule background tasks such as deleting media after account or content deletion.

Providers process personal data only for service-related purposes under their applicable terms, privacy policies, and data processing commitments, and are required to protect it with the same or equivalent level of protection described in this Privacy Policy.

Data Retention

We keep personal data only as long as needed to provide services, meet legal obligations, resolve disputes, enforce agreements, and maintain security. Account data, sessions, messages, transcripts, generated outputs, and related media are retained while your account or sessions remain active unless you delete them or request deletion.

When you reset your account or delete content, the related sessions and messages are marked as deleted immediately; associated audio files are scheduled for deletion from storage and removed as part of background cleanup. Deleted sessions are removed from our database within approximately 30 to 60 days. Subscription, trial, and limited security or billing records may be retained longer where required for fraud prevention, accounting, or legal obligations.

Legal Bases for Processing (EEA/UK)

Where the GDPR or UK GDPR applies, we process personal data on these bases: performance of a contract, to provide the features you request; our legitimate interests, to keep the service secure, reliable, and free from abuse and to improve it; your consent, for example where your device requires microphone permission to capture voice; and compliance with legal obligations. Where we rely on consent, you may withdraw it at any time without affecting prior processing.

Your Rights

Depending on your location, you may have rights to access, correct, export, delete, restrict, or object to processing of your personal data. You may also withdraw consent where processing is based on consent. To submit a request, contact us using the details below.

Account and Data Deletion

You may delete sessions or request deletion of your account and personal data through in-app account controls where available, or by contacting us at [email protected]. We will process deletion requests in accordance with applicable law and may retain limited information where necessary for legal, security, billing, or fraud-prevention purposes.

Choices and Consent

You can choose not to provide voice input and may use text input where available. You can revoke microphone permission in your device settings. You can stop using the service, delete sessions, or request account deletion if you no longer want Claireti to process your personal data.

Data Security

We use administrative, technical, and organizational safeguards designed to protect personal data, including access controls and secure transport where appropriate. No online service can guarantee absolute security.

International Data Transfers

If data is transferred internationally, we apply appropriate safeguards as required by applicable law.

Children's Privacy

Claireti is not directed to children. We do not knowingly collect personal information from children under 16 where required by local law, and in all cases under 13. If you believe a child has provided personal information, contact us and we will delete it.

Policy Changes

We may update this policy as product or legal requirements evolve. Material updates are reflected by the effective date above.

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